UX Content Designer II
Summary
Owned content design and UX writing for core survey authoring and response collection features. Contributed to writing guidelines to ensure quality of in-product writing.
Highlights
Co-designed information architecture, chose terminology, wrote UI copy, and assisted with help articles for Build with AI, an LLM-powered survey-creation feature. Now the #1 way new users create surveys.
Technical Communication Specialist
Summary
Worked with subject matter experts (SMEs) to plan and deliver technical documentation. Ensured manuals complied with standards and met specifications. Established writing guidelines. Created editing, review, and translation processes. Acquired technical knowledge of water monitoring. Conducted research to improve documentation.
Highlights
Produced print and documentation one distributor called the best of any manufacturer they worked with.
Instructional Designer & Education Manager
Summary
Responsible for building an online education platform. Wrote and edited blog posts according to in-house voice and style guidelines. Collaborated with cross-functional stakeholders to create and promote useful online courses.
Highlights
Drove two years of revenue growth through clear presentation of complex technical concepts.
Technical Writing, Content Writing, Documentation.
Graphic Content Creation, 3D Models, User Research Methods (Interviews, Card Sorting, Tree Testing).
Adobe Creative Cloud, Acrobat Pro, MS Office Suite (PowerPoint, SharePoint, Word), Madcap Flare.